FAQ

Email : hello@romaadelaide.com.au

Phone: 08 7008 0222

Website: www.romaadelaide.com.au

Roma is open from 8am.

Roma Adelaide is located at 11 Waymouth street Adelaide South Australia 5000.
The Restaurant and Piazza are located at the rear of the ANZ building. Please walk down Arbor Lane or Post Office Lane and you will find us waiting.

Absolutely! We pride ourselves on our ability to manage dietary requirements such as allergies, intolerances, coeliac disease and personal and religious preference dietary requirements. Our staff have completed Dietary Hawk dietary requirement management, awareness and safety training and are here to help ensure all our guests have a pleasant experience. Please let us know if you have any dietary requirements and we will do our very best to accommodate your needs.

Roma Adelaide is currently undergoing renovations and will be launching 4th Septemeber, 2024 for all day dining from 11.30am, Monday – Saturday.

We can’t wait to welcome you to Roma Adelaide - Restaurant, Deli & Piazza!

This could mean that the restaurant is fully booked at this time, however there may be a spot at another time during the night. Please call the restaurant on 7008 0222 & they may be able to accommodate you.

We strongly recommend that guests book ahead for the restaurant to secure a table and avoid disappointment.

For the Piazza area, no reservation is required. Come in and enjoy!

Reservations can be made via OpenTable which can be easily located on the homepage of the Roma website https://romaadelaide.com.au or call us on (08) 7008 0222.

You can also reserve a table at Roma restaurant, our indoor restaurant offering an extensive menu from a la carte options to tasting menus. Reservations for the piazza are not required.

Please note that we may not be able to answer the phone during service times, so please leave your contact details and we will return your call as soon as possible.

Absolutely, simply ask our team upon arrival at the restaurant or let us know when booking, and if there is an available table outside it’s all yours!
We have heaters for your comfort on cooler nights.

For reservations under 10 guests we do not not require a deposit. However, we do require credit card details to secure your reservation with us. Roma will charge a cancellation fee of $30 per person for restaurant reservations when:

• A reservation is cancelled less than 48 hours before the reservation time; or
• A guest fails to attend their reservation.

For restaurant reservations of 10 or more guests, we require a $30 per person deposit. For Piazza reservations of 20 or more guests, we require a $20 per person deposit. The charge will be deducted from the bill on the night and is non-refundable for cancellations or no shows. Deposits for large groups are not refundable at any stage.

The cancellation fee reflects the time spent preparing food and staff costs associated with your reservation and the lost opportunity to have other guests dine at our restaurant and Piazza.

Cancellation fees are processed via OpenTable. Notification of charge will be sent via an email receipt from Open Table and Stripe.

Modifications to online bookings can be made 48 hours prior to your reservation. To modify a reservation within 48 hours of your booking time you are required to contact us directly via phone.

No, we also offer an a la carte menu. However, we believe that our tasting menus are the best way for you to dine with us.
For group reservations of seven or more guests, group bookings are required to enjoy our tasting menu.

Yes, we would love to be part of your event.

To chat with one of our event team or for more information about packages please complete an event enquiry form and we will respond to you within 48 hours.

We have a wide selection of beverages at our Restaurant and Piazza and we are very happy to help you choose a beverage that you will enjoy.
If you would like to bring your own choice, corkage of one bottle per table is permitted unless negotiated otherwise. Corkage is $30.

Roma has a step free entrance to the Restaurant, and wheelchair access to enter the Piazza is available.

Guests are welcome to bring cake, although there is a cakeage fee of $5 per person in the Piazza and $10 per person in the restaurant. We will provide plates and cutlery.

While we strive to ensure Roma is a comfortable dining space for all, the volume inside does vary depending on the day and therefore we can unfortunately not guarantee a quieter seating location. If you would like to consider a private dining space, please call us on (08) 7008 0222 and our staff will be happy to discuss options with you.

CANCELLATION POLICY — TICKETED SPECIAL EVENTS

Roma does not offer refunds or credit notes for:

• ‘change of mind’ reasons or non-attendances due to illness or injury;
  
• if a person does not attend an Event or Service;
• if a person fails to meet these Terms and Conditions and Roma’s Policies.

2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Roma event or service — please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or service or use on a later date.

Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.

Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/​return/​replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

Yes, however there is a surcharge of 2.2% for any Amex transaction.

We are open the majority of public holidays, please note on those days a 15% surcharge will apply.

We do sell gift vouchers. They are valid for three years from the time of purchase, can be made out to any value and are valid at Roma Restaurant / Piazza or Deli.

Share the Roma experience with those you love. An Roma gift voucher is the perfect gift.

All existing Eleven gift vouchers can be redeemed at our new restaurant Roma.

Yes, all existing eleven gift vouchers are available to be redeemed at our new venue - Roma. The venue is owned by the same owners.

Opening early September, 2024 for all day dining from 11.30am, Monday – Saturday.

We can’t wait to welcome you to Roma!

Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings.
Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.

While we don’t offer a children’s menu, we do encourage our younger diners to pick their favourites off of our a la carte menu, or join in with one of the tasting menu options.