RESERVATION POLICY
Roma offers bookings from 11.30am.
Our “feed me” menus are updated seasonally and are available to view online at romaadelaide.com.au. You are welcome to notify us in advance which menu you would like or you are welcome to select on the day.
Roma staff will collect the following information from the guests when making a reservation.
- First name
- Last name
- Email address
- Mobile number
Credit card details will also be requested to secure your booking. Please see our cancellation policy to understand where charges may apply.
Please note on public holidays a 15% surcharge will apply.
ONLINE BOOKINGS
Online bookings can be made via our website.
Modifications to online booking can be made 48 hours before your reservation.
To modify a reservation within 48 hours of your booking time you are required to contact us directly via phone.
Booking confirmations will be sent via OpenTable to your nominated email address or mobile phone number. Please note, no further confirmation will be sent directly from the restaurant.
PHONE BOOKINGS
Phone bookings can be made anytime by calling (08) 7008 0222.
During restaurant service time, we may be unable to answer the telephone.
Please leave a message and a member of our team will respond to you within 24 hours.
RESERVATIONS FOR 8 OR MORE GUESTS
Bookings of 8 guests or more are required to enjoy our feed me menu.
CANCELLATION POLICY - RESTAURANT
Roma will charge a cancellation fee of $30 per person when:
- A reservation is cancelled less than 24 hours before the reservation time, or
- A guest fails to attend their booking.
The cancellation fee reflects a small amount of the time spent preparing food and staff costs associated with your booking and the lost opportunity to have other guests dine at our restaurant.
Cancellation fees are processed via OpenTable. Notification of charge will be sent via an email receipt from Open Table and Stripe.
Deposits for large groups are not refundable at any stage.
CANCELLATION POLICY - ROMA TICKETED SPECIAL EVENTS
Roma does not offer refunds or credit notes for:
- ‘change of mind’ reasons or non-attendances due to illness or injury;
- if a person does not attend an Event or Service;
- if a person fails to meet these Terms and Conditions and Roma Policies.
2 weeks or less notice:
No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Roma event or service - please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.
More than 2 weeks notice:
No refunds. We are happy to issue you with a credit note which you can use to enrol into a future special event or Service or use on a later date.
Cancellations using gift vouchers:
If you cancel an event or service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to an event or service, or your gift voucher expires before the date of your event or service, your voucher will not be re-issued.
Australian Consumer Law:
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.
GIFT VOUCHER POLICY
Gift vouchers can be purchased via the Roma website (www.romaadelaide.com.au) and can be redeemed for food and beverages at Roma.
Vouchers can be purchased by either:
Completing the gift voucher form on the Roma website or
Calling Roma on (08) 7008 0222.
Gift vouchers can be purchased for any value.
Vouchers will be emailed directly to a nominated email address after payment is received. If you do not receive it within 10mins of purchase, please check your junk mail & then contact the venue.
Expiry
Roma gift vouchers are valid for three years from date of issue.
Redeeming
Gift vouchers must be presented on arrival (printed or via smart phone) and must be mentioned to staff when booking via phone or noted within online bookings. Vouchers may be used for more than one transaction. We do not offer refunds for gift vouchers. Gift vouchers are not redeemable for cash.
CREDIT CARD TRANSACTION PRIVACY POLICY
We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.
Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.
All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen.
No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times
GENERAL PRIVACY POLICY
Roma may from time to time collect or obtain your personal information through various means, such as when you visit Roma website, email Roma, purchase tickets to an event, or attend an event.
Roma may use such personal information (whether identifiable or non-identifiable) to keep you informed of its new products or services, send you regular updates or newsletters, or news of special offers or events. Roma will only use such information to contact you directly, or for its own website usage analysis or customer/market research purposes, and except as set out in this privacy policy or as required or permitted by law,
Roma will not disclose or sell your personal information to any third parties. Roma will use reasonable endeavours to safeguard your personal information against loss, theft, misuse or unauthorised access or disclosure.
Roma may disclose your personal information to third-party service providers who perform services on our behalf. For example, Roma may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as Roma, and shall be prohibited from using it for any other purpose.
From time to time Roma may feature links to external sites on its website. Roma takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to Roma events, you may be redirected to an external site. Roma has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.
ROMA DIETARY REQUIREMENT POLICY
At Roma, we take the management of dietary requirements seriously. We aim to ensure all of our guests enjoy an inclusive, positive, memorable food experience and leave feeling confident, happy and satisfied.
To achieve our goal of ensuring your dietary requirements are satisfied, we have a number of processes and standards in place, including:
All staff must complete Dietary Hawk, Dietary Requirement Awareness and Safety training,
The Roma Dietary Requirement Management plan must be adhered to at all times,
Roma restaurant administration will contact guests to identify if any guests have a dietary requirement prior to their reservation,
All individuals are encouraged to notify Roma to disclose their dietary requirements prior to reservation, and
Individuals with food allergies acknowledge and agree that they must:
Disclose to Roma staff if they, or their children, or other dependents have a dietary requirement and have been prescribed an EpiPen.
Have an in-date Epipen in their possession. If an individual does not bring their EpiPen and they choose to consume food at Roma, they do so at their own risk. Roma accepts no liability.
COPYRIGHT AND INTELLECTUAL PROPERTY DISCLAIMER
The contents of this website and any Intellectual Property owned or capable of being owned by Roma Adelaide ABN 99 643 360 589 belong to Roma Adelaide Pty Ltd ABN 99 643 360 589 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of Roma Adelaide ABN 99 643 360 589. No part of this website may be reproduced or reused without written permission of Roma Adelaide ABN 99 643 360 589, except to the extent permitted by the Copyright Act 1968 (Cth).
DOGS
We love dogs but unfortunately pets are not permitted at Roma. This is because we have families with children and our outside tables are close to the road.
Assistance dogs are permitted at Roma.